This page helps you diagnose and resolve common problems with MOPS services. If your issue isn’t listed, please reach out to our support team.

​
Table of Contents

​
Service Down

Steps to Diagnose:

  1. Check service status with: 
    systemctl status mops-service
  2. Review recent logs: 
    journalctl -u mops-service --since "10 minutes ago"
  3. Ensure dependencies (database, network) are operational.

​
Deployment Failures

Steps to Diagnose:

  1. Review deployment logs for errors.
  2. Verify all required environment variables are set.
  3. Check permissions for deployment user.

​
Configuration Errors

Steps to Diagnose:

  1. Validate your configuration file syntax.
  2. Ensure all required fields are present.
  3. Restart the service after changes.

​
Authentication Issues

Steps to Diagnose:

  1. Confirm authentication service is running.
  2. Check user credentials and permissions.
  3. Review authentication logs for errors.

​
Contact Support

If you can’t resolve your issue, please contact support with:

  • A description of the problem
  • Steps you’ve tried
  • Relevant logs or screenshots